In 2016 the Digital Services team doubled in size, with no plan to slow down any time soon! To keep everyone in the loop and put faces to the names, I will be introducing various team members on the blog.
I recently conducted a Q&A interview with Lindsay Gonitzke, Director of Client Services, who oversees the entire client management team. Lindsay has been on the Digital Services team for many years, and has seen the team significantly grow and evolve over time. In the interview below, Lindsay shares her history with Digital Services and where she sees the team heading in the future.
LINDSAY GONITZKE, Director of Client Services
Q: Tell us about your career at Marriott:
A: I started with Marriott in 2010 as a SEO Account Manager servicing domestic and international hotels. I began working with many properties in Europe, and helped to grow our program roots while developing specific offerings to meet the demands of the region. From there I continued to service our hotels through SEO while overseeing a team of Account Managers. I eventually lead the Luxury/ Lifestyle group within Client Services and helped to develop unique programs and initiatives to meet the demands of our Luxury and Lifestyle brands. From there I took on the role of Director of Client Service.
Q: How would you describe your role as Director of Client Services?
A: I oversee a team of talented digital client service managers, providing best-in-class service and digital solutions to all Marriott brand hotels, globally.
Q: What projects are you focusing on right now?
A: Creating scalable solutions for future growth within the US and APAC regions.
Q: Where do you see the Digital Services team/Marriott going?
Continuing to evolve our programs and services to provide a wide-range of digital solutions for our hotels, globally. Additionally, I see us continuing to develop services to support our new Starwood family brands.
Q: What is your favorite part of working at Marriott?
A: The people! Hands down Digital Services and Marriott has the most talented and hardworking individuals I have ever worked with.
Q: What do you like to do for fun outside of work?
A: Preferably like to be outside at the beach, paddle boarding, running, hiking or playing with my son.
Q: Can you share your best travel experience?
A: I am a beach lover, so I would have to say Hawaii. I have been a few times and just absolutely love the scenery, culture, water sports and mai tais!